Position:
Operations Co-ordinator
Location: Dubai
Job description
Duties and Responsibilities
- Prepare customer SOP’s
- Maintain regular lists of customer contacts documenting calls made both over phone and in person, assessing potential, following leads, addressing service concerns, and gathering feedback maintain and improving service schedules.
- Follow up on complaints till complete and satisfactory resolution
- Ensuring that our customers are aware of our entire range of services
- Ensure arrival notice are sent to customers on time and regular follow up until DO & BL exchange released
- Assisting department managers in executing customer initiative and achieving departmental goals
Additional duties and responsibilities
- Managing customer files.
- Ensuring that all services provided to customer is complaint with applicable rules and company policies
Qualifications
- Graduate
Experience – Minimum 2 years in a customer services role with a reputed medium sized forwarder
Knowledge
- Must have general forwarding and logistics knowledge – Air and Sea freight
- Good graphs of world geography, industry best practices with regards to customer service
Skills
- Effective written and verbal communication skills
- Team collaboration
- Time Management
Job Types: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 16/06/2023
CONTACT: hr@kship.ae
Job Type: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 16/06/2023
