Job Title: Network Co-ordinator
Line Manager: Global Head of Sales
Location: Hong Kong
Conditions: Full Time (Monday to Friday)
Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential. The Network Coordinator is responsible for growing revenue with agents requesting One Day Quotes (ODQs) and cold calling dormant accounts who have not traded with B&H in the last twelve months. They will be accountable for ensuring all data is collected correctly and added to the master database. They will be responsible for organising all agent-related events and tracking their success.
Main Role Accountabilities:
One Day Quote Management (ODQ)
- Ensure that all quotes are generated on time (within the agreed timeframes of the SOP).
- Ensure that all ODQ responses have the correct level of profit margin balanced with pricing to win.
- Ensure that all quotes are generated in the correct manner and through the quoting system.
- Ensure that all quotes are followed up within the agreed SOP timeframe to drive rapid conversion to confirmed jobs.
- Ensure that all agents feel that their business is important to B&H.
- Ensure all margins are appropriate for scale and history of customer/opportunity.
- Ensure that an appropriate internal team is involved for complex and significant opportunities
- Work with other B&H offices to gather costs and build ODQs
- Work with multiple suppliers to gain the best price for service to meet the customers’ service levels
- Work with Operations and the Inside Sales team to understand the expected service levels B&H provide to their partners.
Quote Log Quality and Compliance Management
- Maintain an up-to-date log of all quotes through the quoting system.
- Analyse the log to track success rate.
- Follow up quotes and identify reasons for success and failure.
- Develop root cause analysis for failure and develop a strategy to improve. If unable to improve flag to Line Manager to prevent any further quotes from being accepted.
- Analyse data and Identify agents who may benefit from having contracted rates with B&H versus consistently requesting quotes.
- Log all incoming enquiries and quotes.
- Ensure all quotes are followed up within 2 hours.
- Pass any potential leads to Customer Solutions teams to progress globally.
- Assist the UK Commercial Manager to analyse and report on trends, successful and unsuccessful, and recommend actions required.
Events & Exhibitions
- Assist the Marketing team with booking and planning of any events that are forecast during the year.
- Engage and build a rapport with the network organizers to ensure we are always recommended.
- Co-ordinate with global B&H offices for any internal/external events that our agents are attending.
- Co-ordinate agents to visit B&H global offices outside of EMEA.
Account Management Support
- Review all ODQs accounts and identify agent trading trends.
- Develop a plan to re-engage with dormant agent accounts who no longer ship with B&H by identifying reasons, actioning plans to overcome objections and build relationships to convert these customers back to shipping with B&H.
- Develop a plan to further penetrate existing agents within the B&H who are still shipping with B&H but who have either declined over the previous period or who utilise B&H services for a small portion of their overall logistics spend.
- Utilise the approved CRM system for all agents contact to the same level required of the Customer Solutions Managers for all customers.
- Agent visits when required as a form of introduction or follow-up either in the office or abroad.
Contract Management
- Ensure that all the necessary documentation and uploads on the system are completed by account and in the required timeframes.
- Ensure final sign-off is completed by UK Commercial Manager.
Pricing Administration
- Develop and manage a central database for costing for lanes across products.
- Manage RFQ requests from Customer Solutions Managers and coordinate the pricing response with the EMEA operations teams.
- Work with multiple suppliers to gather Net Net costs for small and larger tenders.
- Ensure all documentation is allocated to the account on Cargowise for future reference.
Personal Compliance
- Be aware of the standards expected in respect of the job, attendance, timekeeping, and behaviour and the standards set out in the handbook and the HR Policy Manual.
- Adhere to the company Health and Safety Policy
Personal Development
- Complete annual appraisals in line with B&H standards with the Line Manager.
- Ensure an active PDP is in place.
- Ensure all mandatory training is completed within the required time frames and refresher courses are completed prior to the expiry date.
- Highlight any areas or needs for training with the line manager.
Personal Attributes
- Customer focused
- Flexible
- Attention to detail
- Telephone technique
- Sales focused.
Key Skills and Attributes
- Have experience gathering supplier costs and producing quotes within the aerospace logistics industry through previous operational or inside sales positions
- Proven understanding of AOG services vs. critical and routine services
- Work pro-actively using own initiative.
- Proven communication skills both written and verbal.
- Previous experience dealing with the varied customer base and building strong relations
- Ability to consider several possible options and decide on the most appropriate method.
- Possess appropriate IT skills.
- Cargowise experience
- Excellent process and planning skills.
- Be persistent, tenacious, and determined to win new business.
- Strong commercial awareness understands the impact of actions.
Qualifications and Experience
- Sound knowledge of MS Office
- Sound knowledge of Cargowise
- Sales experience – Internal and external.
About Us
The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate, and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe, and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.
Job Types: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Application Question(s):
- What are you salary expecatations?
Language:
- English (Preferred)
