Description :
Grade Level: L2
Location: Islamabad
Last date to apply: 18th May 2023
What is Expert Process Improvement?
Expert Process Improvement supports the Unit Head in assessing current processes and identifying potential areas of improvement to recommend ways to revamp the processes based on customer experience. The incumbent will be involved in the research, design, and process development to optimize the customer journeys by collecting data to analyze and uncover areas for improvements and innovation. Individual will be involved in the documentation of current processes and define target business process models.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
What does a Business Process Improvement Unit do?
Key responsibilities
- Quickly understand the business environment and processes.
- Analyze & optimize existing business processes to increase efficiency & reduce process-related cost as well as good customer experience
- Support analysis and design of new processes
- Focus on efficient workflow in the business operations functions & achieve full digitalization
- Identify exceptions and deviations, as well as management of these situations
- Data analysis to deep-dive and discover process improvement opportunities
- Strive to make a business's processes easier, faster, better quality, and more customers centric.
- Support CX and regional teams for projects deliveries impacting processes or customer experience
Key Deliverables
- Development, improvement, and management of processes and policies
- A collaborative effort will result in process simplification which will lead toward the transformation journey at Jazz Business while providing high level customer experience
- Automation and digitalization of customer journeys and customer processes
- Ensuring the compliance of the processes
Requirements
- Graduate/Master's from a recognized institute with 3+ years of relevant experience in planning and executing process improvement-related projects in complex environments.
- Telecom & Fixed Processes Design/Management.
- Preference will be given to the incumbents with certification
- Six Sigma OR Kaizen certified
- Design Thinking
- Analytical & Presentation Skills
- Microsoft Office and Visio
Essential skills must have
- Stakeholder Management
- Customer-Centric
- Critical evaluation skills
- Project Management or Change Management
- Analytical & Presentation Skills
Benefits
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better everyday inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
